Duties of an Air-Hostess: A Wonderful Guide

Sushanta Das
4 min readMay 4, 2022

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As an air hostess, your primary responsibility will be to ensure the safety of passengers on board a flight. In addition to this, you will also be responsible for providing excellent customer service to passengers. Your duties will include greeting passengers as they board the plane, helping them to their seats, and providing them with any assistance they may need during the flight. You will also be responsible for ensuring that the cabin is clean and tidy, and for serving refreshments to passengers.

In the event of an emergency, you will be responsible for assisting passengers in evacuating the plane safely. A career as an air hostess can be both exciting and rewarding and offers ample opportunities to travel to interesting places around.

If you are interested in a career as an air hostess, then you should consider contacting an aviation placement agency in Kolkata. They will be able to provide you with more information about air hostess training institutes in Kolkata and can also help you to find a suitable position.

Duties of an Air Hostess

  1. To Communicate

An air hostess is responsible for the safety and comfort of passengers on board an aircraft. They welcome passengers when they come aboard and show them to their seats. They also help passengers with their hand baggage and make sure that it is securely stored. After the flight has landed, air hostesses thank passengers for their journey and help them in deplaning. air hostesses also have to deal with any passenger queries or concerns during the flight. They play a vital role in ensuring that all passengers have a safe and comfortable journey.

2. Assisting them with Safety measures

An air-hostess has several duties and responsibilities. One of the most important duties is to ensure passenger safety. They must know the safety procedures for the airplane and be able to communicate these procedures to passengers before takeoff. In the event of an emergency, air hostesses must be able to calmly and efficiently evacuate passengers from the plane.

Another important duty is to provide excellent customer service. Air hostesses must be able to resolve passenger conflict, provide information and assistance, and ensure that all passengers are comfortable and have everything they need during the flight. Good customer service skills are essential in this role for which, spoken english course in Kolkata can be of great help.

Finally, air hostesses must be able to work well under pressure and maintain a professional attitude at all times. This can be challenging, but it is important in order to provide the best possible experience for passengers.

3. Serving Food and Beverages

As an air hostess, one of your key duties is to serve food and beverages to passengers during a flight. For shorter flights, you may come around once or twice to offer snacks and drinks. For international flights or longer domestic flights, you may serve full meals, drinks, and other refreshments to passengers multiple times throughout the flight. In addition to serving food and beverages, air hostesses are responsible for a variety of other tasks.

Before each flight, they check to ensure that all passenger areas are clean and tidy. They also conduct safety demonstrations and help passengers with any questions or concerns they may have. During the flight, air hostesses regularly check on passengers to make sure they are comfortable and attend to any needs they may have.

4. Keeping Track of Plane Inventory

An air hostess has many responsibilities, both during the flight and before takeoff. They must ensure that all passengers are comfortable and have everything they need during the flight. This includes serving food and beverages, as well as providing any other assistance that may be required.

Additionally, air hostesses are responsible for managing the aircraft inventory, including sales of small merchandise items. They may also be responsible for counting collected cash and preparing sales reports.

Before takeoff, air hostesses must conduct safety checks and ensure that all passengers are aware of the emergency procedures. They must also be available to answer any questions that passengers may have about the flight.

Conclusion

An air hostess has a wide range of duties and responsibilities. The most important responsibility of an air hostess is to ensure the safety and security of passengers onboard the aircraft. They also need to provide excellent customer service, which includes serving food and drinks, assisting with luggage, and answering passenger queries. Air hostesses also need to be able to handle emergency situations calmly and efficiently.

An aviation placement agency can assist you in finding the right air hostess job for your skills and experience. A professional training institute in Kolkata can give you the skills and knowledge needed to excel in this role like that of SFTS Edu.

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